Same-Day Appointments — Denton, Troy & All of North Carolina
Community behavioral health hubs plus telehealth: Denton Community Hub — provider onsite Tuesdays
Telepsychiatry in Richmond County, NC — Medicaid Accepted
Rockingham is the county seat. Hamlet sits just southeast of it. Ellerbe holds down the north end of Richmond County. About 42,000 people live here. Almost none of them can see a psychiatric prescriber close to home. The advice has been to try Pinehurst, 35 miles north. Or drive to Fayetteville or Charlotte. Both are well over an hour each way.
Pinnacle Behavioral Health and Wellness sees Richmond County by secure video. Most people get in within days of the first call. Afi Kpakossou, PMHNP-BC, handles the visit. We take NC Medicaid. The plan you already have is the plan we bill.
Serving Rockingham and all of Richmond County. North Carolina residents only.
Who we help in Richmond County
What Richmond County patients see us for:
- ADHD evaluation and treatment
Testing for adults and teens. Many have struggled at work or school for years with no name for it.
- Depression
Care for major depression. Also the long, grinding low mood that follows a lost job, a death, or daily pain.
- Anxiety
Panic attacks and worry that will not quit. The kind that eats your sleep and your work.
- Medication management
We send your scripts to your pharmacy in Rockingham, Hamlet or Ellerbe. No monthly drive for a paper slip.
We see adults and teens. We are a psychiatry practice. That means we test, we diagnose, and we prescribe. If you need something we do not offer, we will say so plainly. Read more about how our telepsychiatry works.
We accept Medicaid
Many people here have tried a telehealth app and hit the same wall. The app takes cards, not Medicaid. We take NC Medicaid. Are you on a state managed care plan? Call or text us. We will confirm it before you sit down for a visit.
NC Medicaid plans we are in-network with
- Healthy Blue (Blue Cross NC)
- WellCare of North Carolina
- Carolina Complete Health
- AmeriHealth Caritas North Carolina
- UnitedHealthcare Community Plan of North Carolina
Not on Medicaid? You can pay out of pocket. We will tell you the cost before you book. See our full Medicaid page.
How your first visit works
- 1
Call or text us
Reach us at (336) 828-2599 — texting is fine — or book online.
- 2
We check your Medicaid or insurance
We do this before your visit, not after. That way you know what you owe up front.
- 3
You meet Afi by secure video
Afi Kpakossou, PMHNP-BC, meets you wherever you are in Richmond County. No drive. No months of waiting. Your scripts go straight to your pharmacy.
Instead of the drive out of Richmond County
FirstHealth Richmond Memorial Hospital in Rockingham handles emergencies and hospital stays. The county has family doctors, too. What it does not have is psychiatric prescribers. So the choice was 35 miles up US-1 to Pinehurst, or 90 minutes to Charlotte. Now the visit happens on your phone.
For folks in Hamlet, Hoffman and Norman, that is the whole difference. Care happens now instead of six months from now.
Nearest hospital
FirstHealth Richmond Memorial Hospital (Rockingham)
Our closest office
Our Troy office at 348 N Main St is about 30 miles north. It is open by appointment only. Want to be seen on site? Our Denton hub has a private telehealth room you can use.
Towns we serve in Richmond County
Where we are
Denton hub — main location
56 W Salisbury St, Suite HDenton, NC 27239
You can come here in person. You meet a provider from a private telehealth station.
Troy office — by appointment only
348 N Main StTroy, NC 27371
A small office. By appointment only. Please call or text before you come.
Pinnacle Behavioral Health and Wellness, PLLC serves North Carolina by secure video. We are licensed in North Carolina only.
Questions from Richmond County
Do you take Medicaid in Richmond County?
Yes. We take NC Medicaid managed care plans. Those are Healthy Blue, WellCare, Carolina Complete Health, AmeriHealth Caritas, and UnitedHealthcare Community Plan. You can also pay out of pocket.
How far is the nearest in-person psychiatrist?
Most people here have driven to Pinehurst, about 35 miles. Others drove toward Charlotte or Fayetteville. Each of those is over an hour. A video visit skips the drive.
What do I need for a video appointment?
A phone, tablet or computer with a camera. And a quiet spot to sit. We send you a link. There is no app to install and no account to set up.
Can you treat me if I am already on medication?
Yes. Bring your pill list to the first visit. We will go over what works, what does not, and what to change.
Ready when you are, Richmond County
Maybe you have put this off. The nearest psychiatrist is hours away. And you were not sure anyone took your Medicaid. You are exactly who we built this for.
In a crisis, call or text 988. Call 911 if someone is in danger right now.