Same-Day Appointments Available Across North Carolina
Now serving Apex & all of North Carolina
Getting Started is Easy
Follow these simple steps to become a new patient at Pinnacle BHW
Contact Us
Call us at (336) 828-2599 or use our online form to schedule your first appointment. We offer same-day appointments based on availability.
- Same-day appointments available
- Evening & weekend slots
- 100% virtual appointments
Complete Intake Forms
Fill out our secure online intake forms before your first appointment. This helps us understand your needs and provide better care.
- Medical history questionnaire
- Current medications list
- Insurance information
Attend Your Visit
Join your virtual appointment from the comfort of your home. Your provider will conduct a comprehensive evaluation and create your treatment plan.
- 45-60 minute evaluation
- Personalized treatment plan
- Prescriptions sent electronically
What to Expect During Your First Appointment
Your initial psychiatric evaluation is comprehensive and personalized
Medical History Review
Your provider will review your medical history, current medications, previous treatments, and family mental health history to understand your complete health picture.
Symptom Assessment
We'll discuss your current symptoms, how they affect your daily life, when they started, and what triggers or relieves them. This helps us understand your unique situation.
Diagnosis & Treatment Plan
Based on your evaluation, your provider will provide a diagnosis and work with you to create a personalized treatment plan that may include medication, therapy, or lifestyle changes.
Follow-Up Care
We'll schedule your follow-up appointments and provide instructions for medication management, monitoring, and when to contact us between visits.
What to Bring to Your First Appointment
Have these items ready for your virtual visit
Valid Photo ID
Driver's license, state ID, or passport
Insurance Card
Front and back of your insurance card
Medication List
All current medications with dosages
Medical Records
Previous psychiatric or therapy records (if available)
Questions List
Write down any questions or concerns
Private Space
Quiet, confidential location for your visit
Insurance Accepted
We accept Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, Medicaid, Tricare, and other major plans. View full insurance list →
New Patient Frequently Asked Questions
Common questions from new patients
What do I need for my first psychiatry appointment?
For your first appointment, you will need: valid photo ID, insurance card (if applicable), list of current medications, medical history information, and a quiet, private space for your virtual visit.
How long is the first psychiatry appointment?
Initial psychiatric evaluations typically last 45-60 minutes. This allows our providers to conduct a comprehensive assessment of your mental health needs and develop a personalized treatment plan.
Do you accept my insurance for new patients?
We accept most major insurance plans including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, Medicaid, and Tricare. Contact us at (336) 828-2599 to verify your specific insurance coverage.
Can I see a psychiatric provider the same day as a new patient?
Yes! We offer same-day appointments for new patients based on availability. Our virtual platform allows us to accommodate urgent mental health needs quickly. Call (336) 828-2599 to check same-day availability.
What happens during my first psychiatry appointment?
During your first appointment, your provider will review your medical history, discuss your current symptoms and concerns, perform a mental health assessment, and work with you to develop a personalized treatment plan which may include medication management and therapy recommendations.
Do I need a referral to become a new patient?
Most insurance plans do not require a referral for psychiatric services, but some do. Check with your insurance provider or contact us at (336) 828-2599 to verify if a referral is needed for your specific plan.
Are virtual appointments as effective as in-person visits?
Yes! Research shows that telepsychiatry is just as effective as in-person care for most mental health conditions. Virtual appointments offer the added benefits of convenience, reduced travel time, and the comfort of receiving care from your own home.
What if I need to cancel or reschedule my first appointment?
We understand that schedules change. Please contact us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient in need.