Same-Day Appointments — Denton, Troy & All of North Carolina
Community behavioral health hubs plus telehealth: Denton Community Hub — provider onsite Tuesdays
New Patient Information for Online Psychiatry
Quick Facts: New Patients: Online Psychiatry in NC
- ✓ We are taking new patients. Same-day and next-day visits are often open
- ✓ We see patients in every North Carolina county by secure video
- ✓ Our NC-licensed providers take Medicaid, BCBS, Aetna, and most major plans
- ✓ We treat ADHD, anxiety, depression, PTSD, sleep trouble, and bipolar disorder
- ✓ We send your prescriptions straight to your pharmacy after the visit
- ✓ For most conditions, video care works as well as an office visit
We are glad you reached out. Becoming a new patient is simple. Here is how it works.
How to Get Started
Three simple steps to become a new patient at Pinnacle BHW
Contact Us
Call (336) 828-2599 or fill out our short online form. We will set up your first visit. Same-day times are often open.
- Same-day appointments available
- Evening & weekend slots
- Video appointments statewide, plus Denton & Troy hubs
Complete Intake Forms
Fill out our secure forms online before your first visit. They tell us what you need. That helps us give you better care.
- Medical history questionnaire
- Current medications list
- Insurance information
Attend Your Visit
Join your video visit from home. Your provider will ask about your health in detail, then build your treatment plan with you.
- 45-60 minute evaluation
- A treatment plan made for you
- Prescriptions sent to your pharmacy
What to Expect at Your First Visit
Your first visit is thorough, and the plan is built around you
Medical History Review
Your provider will go over your health history. That includes the medicines you take now, care you have had before, and mental health in your family. It gives us the full picture.
Symptom Assessment
We will talk about what you are feeling now. When did it start? How does it affect your day? What makes it better or worse? Your answers help us see your whole story.
Diagnosis & Treatment Plan
Your provider will tell you what is going on and why. Then the two of you build a plan together. It may include medicine, therapy, or changes to daily habits.
Follow-Up Care
We will book your next visits. You will get clear steps for taking your medicine, what we watch for, and when to call us between visits.
What to Bring to Your First Appointment
Have these items ready for your virtual visit
Valid Photo ID
Driver's license, state ID, or passport
Insurance Card
Front and back of your insurance card
Medication List
Every medicine you take now, with the dose
Medical Records
Past mental health or therapy records, if you have them
Questions List
Write down any questions or concerns
Private Space
A quiet, private spot for your visit
Insurance Accepted
We take Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, Medicaid, Tricare, and other major plans. View full insurance list →
New Patient Frequently Asked Questions
Common questions from new patients
What do I need for my first psychiatry appointment?
Bring a photo ID, your insurance card if you have one, and a list of the medicines you take. Have your health history handy too. You will also need a quiet, private space for the video visit.
How long is the first psychiatry appointment?
Your first visit lasts 45 to 60 minutes. That gives your provider time to learn what you need and to build a plan with you.
Do you accept my insurance for new patients?
We take most major plans. That includes Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, Medicaid, and Tricare. Call (336) 828-2599 and we will check your plan for you.
Can I see a psychiatric provider the same day as a new patient?
Yes. We often have same-day openings for new patients. Visits are by video, so we can fit you in fast when you need help now. Call (336) 828-2599 to ask about today.
What happens during my first psychiatry appointment?
At your first visit, your provider will go over your health history and ask how you are feeling. You will get a mental health check. Then you and your provider make a plan. It may include medicine, therapy, or both.
Do I need a referral to become a new patient?
Most plans do not need a referral for mental health care. A few do. Ask your plan, or call us at (336) 828-2599 and we will check for you.
Are virtual appointments as effective as in-person visits?
Yes. Studies show video care works as well as office care for most mental health conditions. You also skip the drive, and you can stay home.
What if I need to cancel or reschedule my first appointment?
Plans change, and we understand. Call us at least 24 hours ahead if you need to cancel or pick a new time. Then we can give your slot to someone else who needs care.
Ready to Get Started?
Take the first step toward feeling better. Book your first visit today.
Same-day appointments available • Statewide virtual care + community hubs • Licensed providers