Same-Day Virtual & Telehealth Appointments — North Carolina
Online psychiatrist now serving Apex & all of North Carolina
Verify Your Insurance
Check if your insurance plan covers telepsychiatry services at Pinnacle Behavioral Health & Wellness.
Select Your Insurance Plan
Choose your insurance provider below to check coverage eligibility.
Don't see your plan? Call (336) 828-2599 and we'll verify your coverage directly.
Accepted Insurance Plans
We accept most major insurance plans for telepsychiatry services across North Carolina
In-Network Benefits
We are in-network with most major insurance plans, meaning lower out-of-pocket costs for you.
Self-Pay Options
No insurance? We offer competitive self-pay rates. Initial evaluations are $200 and follow-ups are $80.
Benefits Verification
Our team verifies your insurance benefits before your first appointment so there are no surprises.
Ready to Get Started?
Same-day appointments available. Our team will handle insurance verification so you can focus on your mental health.
Insurance Coverage for Telepsychiatry in North Carolina
Pinnacle accepts most major insurance plans. We also accept Medicare and Medicaid. Video visits are covered like in-person visits.
We commonly accept Blue Cross Blue Shield NC, Aetna, Cigna, UnitedHealthcare, and Humana. We also accept Medicare. For Medicare patients, video visits are covered for mental health care.
For patients without insurance or who prefer to pay directly, we offer transparent self-pay rates for all appointment types. Self-pay patients receive the same quality of care as insured patients, and our intake team will provide clear pricing information before scheduling. To verify your specific insurance coverage or to learn more about self-pay options, please call (336) 828-2599 or use the insurance checker tool above. Our goal is to ensure that cost is never a barrier to accessing quality psychiatric care.
Understanding Your Mental Health Insurance Benefits in North Carolina
Navigating insurance for mental health care can feel overwhelming, but understanding your benefits is an important step toward accessing the care you need. In North Carolina, most major insurance plans are required under state and federal parity laws to cover mental health services. Including psychiatric evaluations, medication management, and therapy — at the same level as physical health services. This means that if your plan covers office visits for a physical condition, it must provide comparable coverage for psychiatric care.
Pinnacle Behavioral Health & Wellness is in-network with most major insurance carriers including Blue Cross Blue Shield of North Carolina, Aetna, Cigna, UnitedHealthcare, Humana, Tricare East, Medicare. Several NC Medicaid managed care plans including Healthy Blue, WellCare, AmeriHealth Caritas, and United Healthcare Community Plan. Being in-network means that your insurance has pre-negotiated rates with our practice, which typically results in lower out-of-pocket costs for you compared to seeing an out-of-network provider.
What Your Insurance May Cover
Depending on your specific plan, your insurance may cover all or part of your psychiatric evaluation, follow-up medication management visits, and therapy sessions with our licensed counselor. Most plans require you to meet an annual deductible before coverage kicks in, after which you will pay a copay or coinsurance for each visit. Some plans offer copay-only structures where you pay a flat fee per visit regardless of your deductible status. We encourage all patients to call the member services number on the back of their insurance card to confirm their mental health benefits before scheduling.
Telehealth coverage has expanded significantly since 2020, and the vast majority of insurance plans now cover video-based psychiatric care at the same rate as in-person visits. North Carolina state law requires insurers to cover telehealth services for mental health conditions. This means that regardless of where you are located in the state, your insurance-covered benefits should apply to your Pinnacle BHW telehealth appointments.
Self-Pay and Sliding Scale Options
If you do not have insurance, if your plan is not accepted at Pinnacle BHW, or if you prefer to pay out of pocket, we offer transparent self-pay pricing. An initial psychiatric evaluation is $179, and follow-up medication management appointments are $99. These rates are significantly lower than the national average for psychiatric care and reflect our commitment to making mental health services accessible to all North Carolinians regardless of insurance status.
If you need help understanding your insurance options or verifying your benefits, our intake team is available Monday through Friday to assist you. You can also use the insurance checker tool on this page to quickly confirm whether your plan is accepted. For questions about billing, claims, or coverage disputes, please call our billing department at (336) 828-2599.