Privacy Policy
Effective Date: February 20, 2026
Pinnacle Behavioral Health and Wellness ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information.
Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Date of birth
- Appointment details
- Insurance information
- Billing information
- Information submitted through website forms
How We Use and Protect Your Information
We use personal information to:
- Schedule and confirm appointments
- Provide psychiatric and behavioral health services
- Send appointment reminders and service-related notifications
- Respond to inquiries
- Process billing and insurance claims
- Improve our services
SMS Communications
If you consent to receive SMS messages, we may send conversational messages related to appointments, scheduling, billing notifications, and patient support.
- Message frequency may vary. Message and data rates may apply.
- You may opt out at any time by replying STOP.
- For assistance, reply HELP or contact us using the details below.
Phone: 336-828-2599
Email: contact@pinnaclebhw.com
Website: pinnaclebhw.com
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
We do not sell or rent personal information. We may share information only:
- With service providers assisting in business operations
- With insurance companies for claims processing
- When required by law
Data Security
We implement administrative, technical, and physical safeguards to protect personal information.
HIPAA and Mental Health Privacy
As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), Pinnacle Behavioral Health & Wellness maintains strict protections for your Protected Health Information (PHI). Mental health records receive heightened privacy protections under both federal HIPAA regulations and North Carolina state law (N.C.G.S. § 122C-52 et seq.).
Your psychiatric records, treatment notes, diagnosis information, and medication history are protected health information (PHI). PHI is protected under HIPAA and applicable North Carolina state laws. We will not share your PHI without your explicit written consent, except as required by law. Permitted disclosures include mandatory reporting of child abuse or imminent threat of harm, treatment coordination with other providers (with your consent), and billing disclosures to insurance companies.
We will never sell your mental health information to third parties, use it for marketing purposes, or share it with employers, schools, or family members without your explicit written consent.
Telehealth Privacy Protections
All telepsychiatry appointments at Pinnacle Behavioral Health are conducted using a HIPAA-compliant video platform. This means the video connection is encrypted end-to-end and stored on secure servers that meet federal standards for protected health information. We do not record video appointments without your explicit written consent.
To protect your privacy during telepsychiatry appointments, we recommend attending from a private location where others cannot overhear your conversation, using a personal device rather than a shared or work device. Using a secure private internet connection rather than public Wi-Fi. Your provider will also confirm they are in a private location at the start of each appointment.
Your Privacy Rights
As a patient of Pinnacle Behavioral Health, you have the right to request access to your medical records, request corrections to inaccurate information in your records, request restrictions on how your information is used or disclosed, receive a full accounting of disclosures of your health information, and file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.
To exercise any of these rights, contact us in writing at info@pinnaclebhw.com or by fax at 336-444-6144.
Cookies and Website Analytics
This website uses standard analytics tools to understand how visitors interact with our site, including pages visited, time spent on pages, and referral sources. This data is used only to improve our website and is not linked to your patient health records. You can disable cookies in your browser settings at any time. We do not use advertising cookies or share website analytics data with third parties for marketing purposes.
Contact Information
Pinnacle Behavioral Health and Wellness
336-828-2599
contact@pinnaclebhw.com
pinnaclebhw.com